Terms and conditions

1. Scope

These terms and conditions apply to every offer made by SchoonGeregeld and to every distance contract concluded between SchoonGeregeld and the customer.

2. The services

SchoonGeregeld provides professional cleaning services for homes, offices, vehicles, schools and other spaces. The specific services and rates are confirmed in writing before the work starts.

Prices shown on the website — for example through the price calculator — are indicative. The final price is the one stated in the confirmation you receive from us.

3. Prices and payment

Cleaning work inside homes is subject to the reduced Dutch VAT rate of 9%. Other services (including car cleaning, office cleaning and exterior window cleaning) are subject to 21%. Consumer prices quoted are inclusive of VAT; business rates are exclusive of VAT. Payment is due within 14 days of the invoice date, unless agreed otherwise in writing.

4. Right of withdrawal

With a distance contract you, as a consumer, have a 14-day cooling-off period. If you want us to start within that period, SchoonGeregeld asks you for that expressly in advance; if you then withdraw, you pay pro rata for the work already carried out.

You can withdraw from the contract within those 14 days without giving a reason, by e-mail or by telephone. If the job has been fully performed before the end of the cooling-off period at your express request, the right of withdrawal ends at that moment. The right of withdrawal applies to consumers only, not to business customers.

5. Cancelling or rescheduling an appointment

Alongside and after the right of withdrawal, the following cancellation arrangement applies: outside the cooling-off period, and within it once you have expressly asked us to start, you can reschedule or cancel an appointment free of charge up to 24 hours before the planned time.

For a later cancellation or a no-show, SchoonGeregeld may charge 50% of the agreed amount. For business customers this arrangement applies from the moment the contract is concluded.

6. Satisfaction guarantee

If the customer is not satisfied with the services delivered, SchoonGeregeld will redo the part concerned free of charge within 48 hours of being notified.

7. Liability

SchoonGeregeld carries full liability insurance. Damage must be reported within 24 hours of the work being carried out.

8. Applicable law

Dutch law applies to all agreements with SchoonGeregeld. We prefer to resolve disputes by talking them through first; if that does not work, the dispute may be submitted to the competent Dutch court.